Frequently Asked Questions

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our courier partner's website. You can also track it through the 'My Account' section on our website.

We accept returns for wrong or damaged products within 7 days of delivery. The items must be unused and in their original packaging. For more details, please refer to our Refund & Return Policy page.

Delivery typically takes 3-5 business days for metro cities and 5-10 business days for non-metro cities across India. Processing time is usually 1-3 business days.

Currently, we only ship within India. We cover all major cities and towns across the country.

You can reach our customer care team via email at contact@thelenscare.in or call us at 90000 28168. We are available Monday to Saturday, 10 AM to 6 PM.