Terms & Conditions

1. Introduction

Welcome to The Lenscare ("we," "us," "our"). By accessing or using our website thelenscare.com (the "Platform"), you agree to be bound by these Terms & Conditions. Please read them carefully before using our services. If you do not agree with these terms, please do not use our Platform.

2. Services

The Lenscare is an e-commerce platform offering prescription eyeglasses, sunglasses, and related eyewear products. Our services include:

• Online browsing and purchase of eyewear products
• Virtual try-on features
• Prescription lens customization
• Customer support and assistance

3. User Registration

To access certain features of our Platform, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Orders and Payments

4.1 Order Placement

When you place an order through our Platform, you are making an offer to purchase the products. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or issues with your payment method.

4.2 Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. However, changes will not affect orders already placed and confirmed.

4.3 Payment

Payment must be made at the time of order placement. We accept various payment methods including credit/debit cards, net banking, UPI, and digital wallets. All transactions are processed securely through our payment partners.

5. Delivery

We strive to deliver your order within the estimated timeframe provided at checkout. Delivery times may vary based on your location and product availability. You will receive tracking information once your order is shipped.

Risk of loss and title for products purchased pass to you upon delivery to the shipping carrier. We are not responsible for delays caused by shipping carriers or circumstances beyond our control. For more details, refer to our Shipping Policy.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products subject to our Refund & Return Policy.

6.2 Warranty

All products come with a manufacturer's warranty against defects in materials and workmanship. The warranty period varies by product and will be specified at the time of purchase. This warranty does not cover normal wear and tear, misuse, or accidental damage.

7. Intellectual Property

All content on this Platform, including but not limited to text, graphics, logos, images, and software, is the property of The Lenscare and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

8. User Conduct

You agree not to:

• Use the Platform for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Platform's operation
• Upload or transmit viruses or malicious code
• Collect or harvest user information without consent
• Impersonate any person or entity

9. Limitation of Liability

To the fullest extent permitted by law, The Lenscare shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform or products purchased. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless The Lenscare and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms & Conditions or your use of the Platform.

11. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.

Before initiating any legal proceedings, the parties agree to attempt to resolve disputes through good faith negotiations. If negotiations fail within 15 days, the dispute may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

12. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the modified terms.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us at: